Instant Gratification - Teens Are Hooked On Instant Messaging…What Does That Mean For Email?
By Tani Gaan on Thursday, December 21st, 2006CNN.com recently posted an article that commented on an AP-AOL survey and the discovery that there is, brace yourself, yet another generation gap between teens and adults and the way these demographics use technology. Specifically, the AP-AOL poll took a closer look at the outrageous amount of instant messages (IM) that are traded back and forth on a daily basis by a younger American audience.
Although instant messaging has been available for almost 10 years, there are some, mainly adults, that either find this electric form of real-time communication unacceptable, or more commonly, incomprehensible.
The AP-AOL poll revealed a number of statistics that once again compliments the idea that America’s youth are more likely to comprehend and utilize the ever growing technological tools that are available in today’s marketplace.
According to the poll that surveyed 1,013 adults and 500 teens:
- Almost three-fourths of adults who do use instant messages still communicate with e-mail more often. Almost three-fourths of teens send instant messages more than e-mail.
- More than half of the teens who use instant messages send more than 25 a day, and one in five send more than 100. Three-fourths of adult users send fewer than 25 instant messages a day.
- Teen users (30 percent) are almost twice as likely as adults (17 percent) to say they can’t imagine life without instant messaging.
- When keeping up with a friend who is far away, teens are most likely to use instant messaging, while adults turn first to e-mail.
- About a fifth of teen IM users have used IM to ask for or accept a date. Almost that many, 16 percent, have used it to break up with someone.
Though the AP-AOL poll uncovers some interesting statistics, let’s discuss these results juxtaposed to another form of a new age communication channel: e-mail. Should companies scrap their e-mail campaigns for something new and shiny? Before we write off this technology, let’s think about what happened when e-mail was introduced. Did everyone stop sending memos and correspondence via snail mail? No.
The adoption of IM in the younger generation doesn’t mean that marketers have lost the tool of e-mail. Conversely, it means that we’ve gained yet another medium to reach a different audience. There is only one thing a marketer can do in this fast-paced environment if they want to survive – keep up.
We live in a society that relies heavily on the progress and evolution of technology. Teenagers are not only immersed in these technological advancements on a daily basis, but are, more importantly, interested in learning and utilizing these new tools that streamline the lengthy and obsolete customs of a distant past.
There are some demographics that will continue to rely heavily on traditional offline marketing campaigns as their major source for consumer research. The older generations of America’s population have not all purchased a ticket on the trendy technology train. Rather, they still rely on advertisements that they have grown accustomed to, trust, and, more importantly, comprehend. Much like Gen X, the e-mail generation will continue to see e-mail as a useful tool to receive targeted information.
That is why it is important not to jump ship when something ‘new’ or ‘better’ comes along. E-mail isn’t Betamax. E-mail isn’t IM. But e-mail is here to stay.
The AP-AOL poll should be a wake-up call for the marketing community. Reminding us that there is still time for traditional and interactive marketing to co-exist and serve as a poster child for corporate America’s beloved ‘synergy.’












The difference of IM use between adults and teens may also have something to do with the LOCATION of the users–when I was in middle school, high school, and early college, I used AIM every single day. For the past two years I’ve been focused more on school and work, and I hardly ever use AIM. I haven’t analyzed this difference really, or even thought about it much, but it’s worth noting.
I agree with Katie on this. I think an interesting observation that can be taken from this study shows the amount of time that teens spend on the computer as opposed to adults. Because IM requires that both parties be on a computer at the same time, with adults it seems very logical that IM is not as practical of a solution. The benefit of email is that the receiver can get the message and reply at their convenience. This is best if both parties rarely use the computer.
Katie and David,
Thank you for your comments. Firstly, I would like to point out that there are many different IM programs (G-talk, AIM, MSN, Yahoo, etc.) for the public to use; yet, like Katie, I too find that the younger generations mainly utilize AOL’s program. That being said, I belive a number of companies, including Spunlogic, also utilize IM throughout the entire work day be it AIM, MSN, etc. IM is quite helpful for quick messaging for inter office purposes as well as speaking to friends or family outside the office without picking up the phone or emailing.
Therefore, LOCATION of the user is not the ultimate reason IM differs between teens and adults. Rather, on the flipside, it can be argued that an older, corporate population also spends a great deal of time in front of their computers on a daily basis.
Furthermore, though specific age ranges are not stated in the article, the writer makes it clear that the poll was geared more toward the adult ‘baby boomer’ population. With this in mind, the purpose of the poll as well as the article is quite viable.
My blog simply points out the fact that though IM seems to be a popular form of new age communication and progression in this channel, IM will not replace email.
In the end, email and IM will still play a vital role in the everyday lives of teens and adults alike.