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I’m Not So Much in2U (The Problem with Marketing to Generation Y)

By Stephanie Critchfield on Monday, March 12th, 2007

I stumbled across a post on Fast Company’s blog about Calvin Klein’s new fragrance. Written by an authentic GenY-er, the post makes an excellent point about how tragically wrong the branding of this fragrance went. The article that got him on his hysterical Gen Y rant appeared in the New York Times Thursday Styles.

Before I launch into my own hysterical marketing rant ….. I can appreciate CK’s desperation to create a new “hit” fragrance. I mean, CK One (THE fragrance in my youth), which pulled 90 million yearly in its prime is now collecting only a third of that. They need a new hit fragrance.

The article talks about the grass-roots market research the company did; eventually leading to the trademark of (brace yourself) “TECHNOSEXUAL” to describe its target audience of “casual hookup” text messengers. Ouch. Maybe they didn’t do their homework. This same word has in the past been used to describe people who are “attracted” to machinery. (Yikes!) In the end, this intensive research yielded “in2U” … a play on GenY’s abbreviated text communication.

What is painfully obvious is how incredibly out of touch CK was when they began this initiative. Honestly … in2U? Yes, technology has advanced quickly. Yes, GenY uses text and instant messages and social media more than any generation before them. And, yes all marketers will have to respond to this shift. But, I don’t think it means patronizing their lifestyle with SILLY advertising.

Yes Silly. The article says: “A typical line from the press materials for CK in2u goes like this: ‘She likes how he blogs, her texts turn him on. It’s intense. For right now.’” Bleeeeh.

Off my rant, I have to give CK some positive marks for recognizing they need to address this audience with relevant branding. But ask any GenY-er and they’ll tell you they want nothing more than to get away from blatant advertising, let alone be the obnoxious target of it. They like to feel like they’ve uncovered their own brands and then spread it around with their peeps. Get it? Think Scion. Talk about underground marketing with a HUGE GenY following.

BUT. You never know …. I have not heard their online strategy. If they are able to effectively (quietly) infiltrate social media, they just might create a following. Because one thing is true in technology, and certainly with GenY, it’s always changing. CK might just be able to crack this egg if they can put themselves in the right places, even if the messaging is “wrong.”

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3 Responses to “I’m Not So Much in2U (The Problem with Marketing to Generation Y)”

  1. March 12th, 2007 - sherry heyl Says:

    “But ask any GenY-er and they’ll tell you they want nothing more than to get away from blatant advertising, let alone be the obnoxious target of it. They like to feel like they’ve uncovered their own brands and then spread it around with their peeps. Get it?”

    I love this line - that is so correct, but not just for Gen Y, I think many people are feeling that they are smart enough to discover what they want or need and pass it around their peer network.


  2. March 12th, 2007 - Stephanie Critchfield Says:

    Excellent point Sherry - this is very true … Gen Y, Gen X, Baby Boom. Advancements in technology and internet have armed us all with a vast sea of information. People don’t want to be insulted by a marketer’s insistence that they know exactly who you are, what you like and when you like it. Even with the best market research to prove their point, this suggestion does little more than insult their target audience. Effective marketing doesn’t market the fact that the brand “gets” you; it markets the benefits and positives of the brand itself.


  3. March 21st, 2007 - Julia Patterson Says:

    A related article:

    http://secondlife.reuters.com/stories/2007/03/21/launching-a-scent-in-a-fragrance-free-world/

    So they are launching the new brand in SL, too.
    This reeks of over-marketing, reaching into every hip media to launch this thing. Do they have a MySpace page? Blech. Even if you use all the right media placements, a bad idea is still a bad idea.

    As a Gen Y-er, let me just say a few things:

    To me, they are trying way too hard on many levels to be cool.

    Don’t they know the hipster credo? To be cool, you must act like you don’t care and look like you aren’t trying.

    Wait, hipsters love to adopt things that everyone else hates and is totally off the radar… What a brilliant plan! This is so totally cool now.


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