Our very own Wade Forst moderated this month’s Atlanta Interactive Marketing Association (AiMA) last night, titled Branding 2.0: The New Online Community. The event had an amazing turnout of around 200 people.

Wade was able to pull two speakers from heavy-hitting consumer brands; Tom Daly with Coca-Cola’s Global Interactive Marketing and Michael Friedman, who is in charge of Strategy and Planning for Darden Restaurant’s interactive marketing.

The topic of Web 2.0 is a popular one. Last night’s event touched on some very interesting ways consumers are interacting with brands online.  For those of you not able to attend the event, here are some of the key take-aways:

• Consumers will be part of the brand with or without you. It’s your job to leverage and enable the consumer’s interaction - without it feeling unauthentic (i.e. Dove’s video advertisement on YouTube).
• Support what customers are doing and do not dictate their actions. To work you have to let them interact freely with your brand.
• Seeding can be risky because people can be vocal about authenticity.
• You can’t buy viral.  Something will either catch on or it won’t. Forcing it won’t appear natural and consumers will be turned off.
• Fish where the fish are - don’t try to get them to swim in your pool first.
• It’s not just about sending people to your website any more.  Interaction with your brand happens within multiple, fragmented mediums.
• Companies have less and less control over brand today. You must relinquish full control and seek to guide and influence it.
• There are different kinds of KPIs for user generated content. It’s not all about driving traffic; there is a reinvigoration of the importance of brand lift online.