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Faster Consumer. Run, Run!

By Dan Dooley on Thursday, January 17th, 2008

Slate blogger Mickey Kaus has been pushing an interesting theory on political consumerism, namely that the news cycle and technology have evolved and advanced so far - and in such coordination - that consumers are more adept at cycling news and information much more quickly than even a few years ago, “that voters are comfortable processing information at the vastly increased speed it can come at them”.

He cites this phenomenon, called Feiler Faster Thesis, on why everyone got NH wrong in Barack’s favor:

“…Voters who don’t really follow politics are much less informed than they used to be, which causes polls to shift rapidly when they do inform themselves … You’ve got a vast uninformed pool of voters that only begins to make up its mind until the very last minute–after the last poll is taken, maybe–and then reaches its decision by furiously ingesting information at a Feileresque pace.”

But what if we were to put this in general, non-wonkish marketing perspective: due to technology’s rapid dissemination of information and socialization of product and brand “truthyness”, the temporal market place for any brand or product is being truncated and only the most immediate message are penetrating.

One the one hand, long term investment in brand awareness creates only fleeting - not sustainable - consideration momentum that can be capitalized on (why Barack saw an Iowa bounce, but it disappeared overnight; why Hillary’s crying episode quickly overshadowed the Iowa results leading right up until voters made up their minds).

Retail sciences are exploring this trend widely, focusing on the “moment of truth”, when a consumer pulls a product from their shelves. But are agency strategists keeping up with the consideration cycle and funnel of today’s rapidly promiscuous consumer?

I’ve contended for some time now that the sales funnel looks less like an upside down triangle and much more like an extraordinarily thin hourglass, which continuously curves into itself. Maybe Kaus is right, and that it’s not so thin after all.

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