Ever have that moment when you’re in the middle of some inane conversation and the thought flashes – this could be a Dilbert strip! Well rejoice, for the newly launched Dilbert website offers you the chance to make just that happen. Oh the opportunities that this new world offers. Write your own ending, write the dialogue for an entire strip or start the strip and pass it along to friends to add their dialogue.

For a comic strip, this is pretty huge. Enabling user generated content or feedback to filter into a brand is something that companies struggle with on a daily basis. The fear, and reasonably so, is that if you give people the chance to talk about your brand they’ll say mean things.

Dilbert’s creators understand that people are already saying, and doing, much of what this new website offers and have made the decision to become a part of that conversation.  Good for them.  I wish more companies embraced this type of user feedback because an essential part of a product or service lifecycle is hearing what customers want and making the offering better. I know, it takes time and a lot of convincing to even get an audience to start the conversation, but it’s not going away anytime soon.

So what do users think about this 2.0 version of the Dilbert site? They think it sucks. Yep, that’s right, after all that hard work to add more features they want the old site back. Why? Loss of functionality and compatibility. Apparently the old site made it easier to view daily strips and find old ones.  Site creators have apparently been monitoring this feedback and added a blog post saying that they’re looking to make some changes in the next few weeks. User feedback rocks!

I find it fascinating that there’s so little information available out there on the value of taxonomy as a founding principle in Web design strategy.

Taxonomy - the study of the general principles of scientific classification - has been around for hundreds of years. In Web work, it’s generally the organization of contexts into logical groupings and hierarchies.

It’s those groupings that, in turn, help IAs determine navigation structures, metadata, even the very nomenclatures that are the foundation of Web usability best practices.

If you’ve ever been approached to help a client correct a truly horrific Web site, you’ve no doubt found that some (possibly much) of their pain points can be traced back to a poorly designed – or altogether missing – taxonomy.

Maybe it’s that those of us who build Web strategies have just come to see taxonomy as a “given” within the Information Architect’s toolset — something IAs employ but needn’t share with the rest of the creative team or [forbid!] the client.

Maybe people think taxonomy is just an issue for larger, content rich KM sites.

Maybe I’m not finding a lot out there because whoever is writing tomes on taxonomy best practices just isn’t remembering to add metadata to their articles.

Ok. That was a cheap shot. But where IS the supporting data in Taxonomy’s defense? I’m disappointed by just how little taxonomy information is out there on the Web. Do a search on your own and you’ll see examples for “Taxonomy best-practices” and rationales are few and far between.

As a creative body, IAs all too often struggle with clients who “just want to see the comps.” Client’s don’t realize how much of their bottom line rides on the contextual storylines inherent in the usability of the site.

The process of taxonomy creation is really much easier and effective than the name might imply. Yet, I’m amazed at how few IAs are given [or is it take?] the time to apply it. And I’ve [almost] never seen nor heard of a client demand a content outline as a deliverable.

I recall a previous colleague who was asked to design wireframes as the initial deliverable for a large eCommerce client. He produced very innovative wires complete with auxiliary navigations, functional buttons, web 2.0 components… the whole nine yards. The client was delighted with the results. After all, they were the pre-cursors to some beautiful graphics.

The site, however, was completely useless. By not first establishing a contextual format for the linear plots and subplots of the user experience, the navigation “buckets” we’re little more than a sloppy hodgepodge of disparate functions and features. The site’s organization lacked cohesion and the end users simply couldn’t build a mental storyline around its intended purpose.

That’s why, whether creating a new site or performing an audit on an existing one, I find reviewing the site’s taxonomics an invaluable starting point.

I begin with a literary outline based on the site’s overarching goals. Sound too old school for today’s hyper-connected world? You’d be amazed at how much mileage you can get by FIRST establishing the value of those straight pathways. It helps the client visualize those important “subplots” that will eventually become the site’s use cases. It also points out where there are potential holes or disparages in the client’s existing content sets and expectations. It also grounds them in reality that these areas of the site will need to be created AND maintained by someone in order to be successful.

More important, we’re helping rationalize and strengthen their business requirements – an important pre-visual practice before going to the expense of designing (and redesigning) wireframes or comps.

After all, isn’t the role of a good taxonomy advisor to SAVE the client some money?

If you haven’t already heard, it was announced in the last week or so that HarperCollins & MySpace have partnered to create an online community for teens. The Computerworld article I read says: “The community will allow teens to create their own profiles, including photos. The teens can also post their own creative writing stories for review by other teens.”

Certainly there are already hundreds of online communities for teens already?? So, I did a quick Google on the obvious search term “teen community,” which provided dozens of pages of results, including Teenhut.com, Teen Second Life, GreenTeen.org, and many more. I even found an online magazine, Teenink.com, written entirely by teens. Heck, even MySpace and Facebook should count as a teen community (even though old people like me can get in).

Is HarperTeen really just another teen community?

It’s always been my belief - and certainly that of all people in the interactive marketing industry and beyond - that teens are the predictors of future behaviors, technology, and marketing. Unlike folks in my generation - who took a typewriting classes in high school and had a party line (not as fun as it sounds) on their home phone - this “next generation” is a population of people who have literally grown up with technology.

My 9 Year Old Son.
I have a 9-year old son; and while he might not be a teenager, he is an excellent example. Jeffrey has schoolmates who actually have cell phones (and nicer ones than mine at that). He has multiple gaming stations, hundreds of channels to surf on the satellite dish, an active email address, surfs the web in school, and is a member of the Webkinz online community.

Teen Influence.
Beyond the definite edge these teens will have as they wave into the business world, this group has powerful influence right now. In fact, a recent report by Pew Internet and the American Life Project, found that “content creation by teenagers continues to grow, with 64 percent of online teenagers ages 12 to 17 engaging in at least one type of content creation, up from 57 percent of online teens in 2004.”

And, as my Jeffrey example suggests, teenagers have a wide variety of communications options. Because these teens are tech-savvy, they lean heavily on communication methods like instant messaging and social networks. The report shows that “39 percent of online teens share their own artistic creations online such as artwork, photos stories or videos, and “26 percent of online teens remix content they find online into their own creations.”

Bottom line, teens aren’t just waiting around for their turn to influence the development of technology when they “grow up;” rather, technology is constantly being created for them.

HarperCollins & MySpace.
This partnership makes a lot of sense. HarperCollins is one of the world’s largest publishing companies; reaching out to teens now is a wise move. Giving users something unique, and freedom in their participation is what they will need to be successful.

I did dig around a little on the site, and I have to say that it is actually fairly nice - not something I would typically say about a MySpace page. Both the style and functionality are appealing. And, they have 19,212 friends … not too bad.

HaperTeen is also holding a writing contest for MySpace members through January 7th, with a $5000 prize. Certainly HarperCollins has conducted many writing contests in more traditional models over the years. However, this contest does have a not-so-surprising spin, the final winner will be decided on by HaperTeen members. The good news is that people really do seem excited, with nearly every comment relating to the contest, and all of the user-created forums dedicated to it.

From my perspective, the biggest challenge for HarperTeen will be maintaining interest after the contest ends. So I’ll be keeping my eye on this, I’m curious to see how well they are able to foster community over time.

I think of Greenpeace as an inherently serious and dedicated group (whether you agree with their tactics or not). If I were Greenpeace, I would WANT to be taken seriously given the cause. SO, I was a bit surprised that they came up with a mascot for their ‘Save the Whales’ campaign that was a bit ‘cartoony’. To top it off they held a ‘Name the Whale’ contest that allowed people to suggest names for the whale and let the public vote on the winner. However, when someone suggested the name “Mr. Splashy Pants“, well, they weren’t too happy.

As a side note - just add ‘Mr.’ (or Mrs.) to the front of something and ‘pants’ to the end, and it’s funny… in a junior high sort of way. Just start calling me ‘Mrs. Bloggy pants’. See? Not, I suspect, what Greenpeace was after.

Of course, to add insult to injury, the name went viral. Votes for Mr. Splashy pants skyrocketed. Then a funny thing happened - Greenpeace started to embrace Mr. Splashy pants. Mr. Splashy pants merchandise cropped up everywhere and people love it! To Greenpeace’s credit, they’re riding the tide (pun intended). However, time will tell how effective this campaign is to their cause.

The moral here is:

1. If you’re going to run a contest, make sure you have some controls in place
2. If you want to be taken seriously, don’t have a cartoon as a mascot
3. If you can’t beat ‘em, join ‘em, and…
4. Be careful what you fish wish for

I’m sorry, November is NaBloWHATMo? Na-Blo-Po-Mo! National Blog Posting Month! National Blog Posting Month is a concept inspired by NaNoWriMo, or National Novel Writing Month, and it’s purpose is to encourage people to write; write about anything, or even nothing at all. Want to participate? It’s simple. Just get yourself a blog, if you don’t have one already, and post every day during the month of November. Think you’re up to the challenge? This is a great way to kick off that new blog you’ve been thinking about starting for the last four months, or maybe to revitalize a blog you haven’t posted on since the iPhone came out. You can also join the NaBloPoMo website to connect with other bloggers participating in the challenge, and maybe even attract a few new visitors to your blog.

Take a quick look into the past of some of the best and worst social media has dished out. From our friend and prankster Nalts to Mentos, this video shows just how fast this landscape is moving. Buckle up for a great synopsis and get ready for a terrible rendition of Billy Joel’s - “We didn’t Start the Fire” by Cakke.

Forget having to have a multi-million dollar budget to make it onto the big screens. For a mere $20,000 and 3 years, you can land yourself in movie premier at the Sundance festival. Did I also mention that you can do this in the comfort of your own room? That is exactly what former Web Designer Michael Belmont did.

The outcome is a 1hr26min hypnotic and berzerk film called “We Are the Strange”, which utilizes a technique that Belmont dubs Str8nime, which is a combination of strange + 8-bit + anime. Wired.com recently wrote an article about him and even listed the steps to making a DIY Str8nime movie on your own. Check out the trailer for We Are the Strange.

Keeping up on the pace of the ever-evolving Internet is no small task, so I wanted to do my part by sharing a few new tagging sites that I’ve recently learned about. I’m sure most of you know about del.icio.us (bookmark URLs; write tags; other people can browse through your bookmarks) and Digg (bookmark URLs; other other people can browse through your bookmarks and ‘digg’ it too; bookmarks are sorted by topic). Here’s some others that are starting to get popular:
= Furl.net (not .com)- described as ‘An easier way to save and share your online discoveries’. It’s like another Digg or del.icio.us but the homepage is very bland, which puts me off some but the site is a part of Looksmart.com, so it’s understandable.

= Simpy.com – yet another site tagging/bookmarking app but looking through their customer reviews. It seems that they could be serious competition for del.icio.us because of the other features being offering.

= reddit.com – similar to Furl.net and others where you get to post what’s new and popular, but different in the way that, based on user votes, items get dropped or raised on the list of ‘cool’.

= MyWeb.Yahoo.com – Yahoo!’s beta version of site tagging. For me, not very interesting and isn’t at all different than what the other sites are doing. As a Yahoo! fan, I’m disappointed.

= Blogmemes.com – offering the Hispanic community a way to promote and share links, stories, videos and other ways to share culture. In other words, a Spanish version of site tagging which I think is an interesting spin on things.

= ma.gnolia.com – tries to differentiate itself but is really just another site tagging app – although it is prettier than some I’ve seen.

= Stumbleupon.com – keeps track of your preferences as you search the internet, recommending similar sites to the one that you’re on. In other words, they use the search display advertising algorithm for web browsing.

= Technorati.com – Scours the web for blog posts and entries about social media items. It’s like getting your water cooler gossip fix without leaving your desk.

= Newsvine.com – An instant reflection of what the world is talking about at any given moment. It is people actively submitting articles from online news sites about the things that they are reading/interested in/ talking about/etc. Like Technorati, but with real articles instead of blogs.

Now that you’ve been brought up to speed on tags, try out the services and tell us what you think!

Over the Labor Day weekend I caught up on the TivoCast items I downloaded from Rocketboom, and saw this clip that featured an interview with Susan Crawford about OneWebDay (OWD). OWD is a yearly celebration of the Internet that takes place on September 22^nd. What a great idea! As I listened to Crawford’s passionate statements about the yearly global event, I decided to go ahead and check out OWD’s website.

As I perused the blog, I came across one post (“Have you thanked the web lately?”) that noted “OneWebDay gives us a chance to reflect about the ways in which the internet has changed the world, and to shed light on information-flow blockades around the globe.” and provided a list of suggested activities one could take part in to participate in the global celebration. Since there’s not an event in Atlanta this year, I thought I’d share the online activities for OneWebDay to help spread the word and maybe gain interest in a local event for next year.

Their main goal this year is to encourage people to make their own short videos and post them on blip.tv or YouTube tagged “onewebday2007″. Some of the suggested topics for user generated videos include:

• how the web has changed your life
• how you’d like the web to change the world in the future
• highlights of what you’ve seen online the day you make the video
• your favorite online event ever
• something you’ve done online with other people in other countries

I think these are great topics, and if I didn’t have this thing about posting video of myself on YouTube – I’d definitely submit one. I don’t mind writing though, so I thought I’d take a minute to talk about how the web has changed my life.

Through the years I’ve had access to the Internet, I have used it as a tool to meet other people and connect in a fashion that wouldn’t be possible without the use of the web. Growing up, many of my friends were people that I met online in IRC chat rooms. I wasn’t the coolest kid in school (which I know is hard for many of you to imagine now), so I didn’t have many friends and I had a hard time confiding in others. With the anonymity of the internet, I was able to discuss issues and obtain viewpoints from others. Along the way, I found ways to express myself and build confidence in the person I was. Since those awkward years, I’ve managed to make real life friends, but I’m still in contact with a few of my IRC buddies, which makes me very happy; they were a key part in my formative years and I won’t ever forget them.

Since then, the Internet has played an even bigger role in my life. Without the Internet I:

• Wouldn’t have my awesome job
• Wouldn’t have found my awesome apartment (yay for Craigslist!)
• Wouldn’t have an efficient way to communicate with a large group of people all at once (where would we be without email or social networking sites?)
• Wouldn’t have met one of my very best friends

But enough about me…I want to hear how the Internet has changed the lives of our blog readers. For those of you without a YouTube-phobia, I encourage you to submit video for OneWebDay and share the link on this blog post. If you’d rather not create a video, at least share your thoughts and feelings on the Internet in the comments below. I’m fascinated by the different stories I’ve heard so far, I’d really like to hear yours!

Okay, maybe communication never truly left … but our awareness of it has grown keen as we shape effective customer experiences in interactive media. Recently, Donovan (Director of User Experience) gave a presentation about web 2.0’s impact on the landscape of user (customer) experience.  He convincingly described how web 2.0 capabilities evolved as a response to user needs and allow the web to become, among other things, the communication medium people envisioned 10 years ago.

In this changed landscape of customer experience, what is communication exactly?  How do we ensure customers not only get our messages but also find them relevant and convincing?  How do we coordinate messages across multiple channels to deepen our relationships with customers?

As a start toward answering such questions, I just published “Rediscovering Communication“ for the online magazine UXmatters.  Please add your insights as we journey through this exciting landscape together.